Inktel is unique in that it is large enough to scale projects to thousands of agents while also having the experience, resources and expertise to customize contact center projects to our client’s specification.
Firm Profile
Inktel has 25 years of experience in call center operational management, including 15 years of experience with various government offices. Inktel offers multiple language options and rapid mobilization to meet changing demands. Inktel will provide call center software, such as IVR, reporting and staffing.
Case Studies
Miami-Dade Housing Authority Section 8 Housing Program
Contacted qualified applicants for city and state-subsidized housing grants and managed checks and balances between eligible landlords receiving grants and subsidies from the county and the State of Florida.
ioStudio, State of Mississippi
Inktel currently provides contact center services for COVID-19 vaccination scheduling and customer support for the State of Mississippi through ioStudio.
Broward County Transit Division
Inktel provided contact center and scheduling assistance for Floridians with disabilities. Agents needed to be flexible and resourceful, assisting callers in scheduling transportation for a variety of needs as it relates to paratransit.